Brookhaven achieves Outstanding CQC rating

Active Pathways is celebrating once again today as Brookhaven has been awarded an Outstanding CQC rating. This phenomenal achievement reflects the commitment and hard work of the staff who always ensure the best possible care for service users.

Brookhaven’s CQC report identifies that:

  • Brookhaven is now in the top 2% of “outstanding” care homes in England that provides rehabilitation mental health services. Brookhaven now joins our adjacent service The Hamptons who at the time of Inspection was in the top 1% of outstanding rated hospitals.
  • The Outstanding rating follows a visit by three adult social care inspectors and an expert by experience on 14thMarch 2019 who witnessed staff being, “consistently on hand to guide and encourage people to make the most of their time and support them to enjoy life to its fullest”
  • The CQC singled out the “responsive” staff who were “well-led” by senior staff at the 22 bed care home.
  • Vivienne Morris, CQC Inspector for Central Lancashire remarked, “Service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care.

Read our full CQC report here:

Katie Pilkington, Registered Manager at Brookhaven, Bamber Bridge believes the rating has been achieved through a determination to support patients and staff engagement in the service, which she believes is imperative for delivering the highest standard of care. She remarked, “We are pleased the inspection team were able to speak directly with our patients, relatives and staff who gave universally positive feedback. We are all thrilled with the outcome of our hard work and dedication.”

Syd Coombes, Director, Brookhaven, part of Active Pathways, (which also provides independent rehabilitation services for males) said, “Another Outstanding rating; an amazing achievement demonstrating the level at which Active Pathways operates. The team have worked tirelessly to ensure the values of the organisation are felt through every aspect of delivery, holding service users at the core of everything we do. What has been created is a group of individuals working toward the same goals, whether they are service users or team members.

For more information about our services, vacancies or to arrange a visit please contact

Lisa Mullineux, Business Development Manager Mobile: 07742 602090